Telemarketing & Call Center Solutions

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Articles in Jan 1998 issue of Telemarketing & Call Center Solutions

• Health care provider's quality monitoring pays off
  by Elwell, Ron
• Getting more done with less
  by Tehrani, Nadji
• Long Island OTB provides bet verification with recording technology
  by Tucci, Jim
• ACD is packaging distributor's route to success
  by Klayman, Robin
• Interactive service providers: What you should know about them
  by Giancola, Dean
• journey to Web-based support, The
  by Nelson, Daren
• TMC Labs reviews
• I'd rather stick pins in my eyes, than hire: Steps to insure a "yes" from the right candidate
  by Snyder, Jennifer
• IVR technology and the virtual call center
  by Luster, Michael C
• Why and how to select correct ergonomic equipment
  by Woodward, Jeffrey
• Call center products from: Applix; Aspect; Clarent; GWI; Nuance; Siemens and Voice Control Systems
• Integrating inbound and outbound calls into small call centers
  by Fiszer, Max
• New call center query tools help bring wisdom to management
  by Taylor, Zack
• e-mail connection, The
  by Vartabedian, Matthew
• Fifth-annual MVP quality award winners
• How logging and monitoring technologies improve quality in a call center
  by Shearer, Gary S
• Cyberservice: Giving customers what they want--only better
  by Calk, John T
• Dynamic keynote speakers covering hot new topics
• Leading-edge customer service with Internet callback
  by Bailey, Stephen J
• Two TCPA provisions clarified
  by Cerasale, Jerry
• Making IVR campaigns work for you
  by Nelson, Rich
• Small call center integrates its inbound and outbound operations
  by McCanna, Phyllis
• Anti-slamming regulations to bring more restrictions, opportunities for call centers in 1998
  by Veilleux, Jim