Telemarketing & Call Center Solutions

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Articles in Feb 1998 issue of Telemarketing & Call Center Solutions

• Hiring and keeping "the right people" ...so vital, yet so difficult!!
  by Tehrani, Nadji
• Implementing skill-based routing in a service agency environment
  by Crisafulli, Michael A
• Editors' choice awards given to Call Center products from Chordiant, IMA, Intecom and Paragren
• One-to-one marketing: Maximizing database marketing with customer intelligence
  by Lackner, Dan
• Headsets--more than mere office equipment
  by Fairweather, Michael
• There and back again: How the Internet works
  by Vartabedian, Matthew
• "Web" creates new call center requirements, The
  by Tucci, Angela
• United State Air Force Space Command--increasing productivity with enhanced help desk capabilities
  by Lang, Jeff
• Customer retention information at the service rep's fingertips
  by Spurrier, Greg
• Revisiting the laws affecting telemarketing
  by Cerasale, Jerry
• 50-State demographics for site selection
  by Burdorf, Katie S
• Making telebusiness thrive in the small- to mid-sized company
  by Miller, Adrian
• A closer look at CTI EXPO's exhibit hall
• Rockwell responds to demand for personalized electronic commerce
• Partnering for success--making a marriage with a service agency work
  by Conwell, Dale
• High-tech, high-touch builds customer loyalty
  by Freker, Jack