Telemarketing & Call Center Solutions

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Articles in May 1998 issue of Telemarketing & Call Center Solutions

• Losing touch?
  by Vartabedian, Matthew
• MarketFirst marketing software
• Whirlpool's human resources center embraces IVR and CTI
  by Smith, Michael E
• Outsourced teleservices can transform financial service business tansactions
  by Pieper, William H
• Look up as well as down when considering ergonomics in the workplace
• Five money-saving strategies for Web customer service
  by Wood, James
• Sytel Ltd. Oceanic
• Merger fever--for better or for worse?
  by Tehrani, Rich
• BayStone introduces CIS solution
• Ulysses training corporation 1-800-for-service "the flight simulator" for incoming calls
• Letters to the editor
• IVR powerful for Australian utility call center
  by Smith, Greg
• Making the most of your trade show visit
  by Tehrani, Nadji
• Call center furniture needs of the real end user
  by McKean, Howard L
• E-mail management from distributed bits
• State legislation affects various procedures
  by Cerasale, Jerry
• Achieving information parity across communication channels
  by St Ledger, Bob
• Principles of customer service
• Tips for outsourcing financial services call center applications
  by Forth, Antoinette
• Multimedia professional communicators for the 21st century
  by Allen, Barbara
• So you want to buy a headset?
  by Senory, Paul
• Motivating your service representatives--Lessons from the best
  by Bloom, Peter L; Marsa, M Anissa
• 10 step to increase sales, service and satisfaction through your call center
  by Boelkes, Debra; O'Rourke, Patrick
• Ten steps to shape your call center strategy
  by Boelkes, Debra; O'Rourke, Patrick
• CTI EXPO spring '98 on-site mini-guide
  by Tehrani, Nadji; Tehrani, Richard
• Need to be in 5 places at once? Consider a cordless headset
  by Blundell, Dion; Berneck, Jeffrey