Telemarketing & Call Center Solutions

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Articles in Jun 1998 issue of Telemarketing & Call Center Solutions

• Support operational quality: How does your customer satisfaction program score?
  by Baldino, George
• Well, that's a switch
  by Vartabedian, Matthew
• Achieve success the old-fashioned way: Provide quality training
  by Brubaker, Steven R
• Tropical fish theory of compensation
  by Tehrani, Nadji
• Integrating voice and data
  by Parker, Alan
• 16th-Annual Teleservices compensation update
• Introducing Call Center solutions
  by Tehrani, Rich
• Internet is knocking. Are you ready to let it in?, The
  by Hernandez, Harold
• Laws and proposals of note
  by Cerasale, Jerry
• Teleservicing the needs of the health-care industry
  by Ater, Dan
• Can your Call Center compete?
  by Saxon, Mimi
• Tips for choosing a Call Center site in Europe
  by Heath, Terri
• Call Center site: The name of the game is labor, The
  by Leech, Alan
• Making workforce management a part of your inbound solution
  by Sansom, Margaret
• For health-care networks: When outsourcing makes sense
  by Torrijos, Candi
• Call Center products for customer service, remote workers and least-cost routing
• emergence of the distributed help desk, The
  by Tischler, Frances; Trachtenberg, Dean