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Industry: Email Alert RSS FeedBuilding a Winning Service Team
Motor, Feb 2005 by O'Connor, Bob
Visit www.motor.com to download a free copy of this article.
BY BOB O'GONNOR
www.rloconnor.com
800-755-0988
Robert "Bob" O'Connor is President of R. L. O'Connor & Associates, Inc., a Seattle-based automotive operations and management training and consulting firm. He is best known globally for his highly effective automotive business management and sales training workshops, continuous improvement Bottom-Line Impact Groups, as well as his new division, The Service Advisor Academy. Bob is an Automotive Management Institute (AMI) approved instructor and AMI EXCEL "Guarantor."
Copyright Hearst Business Publishing Feb 2005
Provided by ProQuest Information and Learning Company. All rights Reserved
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