Most Recent Articles from Call Center Solutions

• Letters to the editor 

  Dear Nadji Tehrani, I read your October Publisher's Outlook ("E-Commerce's Explosive Growth Offers Call Centers New Opportunities") with great...

  12/01/99 · More from publication

• How to buy CRM and call center technology and teleservices for the new millennium 

  Selecting technologies for CRM (customer relationship management), the call center, and e-sales and e-services contact centers, as well as choosing...

  12/01/99 by Tehrani, Nadji · More from publication

• 2000 buyer's guide product/service codes for alphabetical listings 

  In the Alphabetical Listing Section of this directory you will find company names and contact information followed by a "product/service" line and...

  12/01/99 · More from publication

• Oh what changes time hath wrought 

  Recently, I was reflecting on the early days of the call center market. In 1982 when this publication was launched, the word call center was over...

  12/01/99 by Tehrani, Rich · More from publication

• 1Point Commerce, Ltd. develops global commerce model 

  1Point Commerce, Ltd. has developed a "Global Commerce Model" with online negotiations. The new model was designed to narrow the gap between...

  11/01/99 · More from publication

• Accumulated knowledge drives right now Web 3.0 

  One of the keys to providing effective Web self-service to one's customers is to put in place a system that is both easy to use and also can take...

  11/01/99 · More from publication

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