Call Center Solutions

View more issues:

Articles in Jul 1998 issue of Call Center Solutions

• Call accounting morphs into network accounting
  by Doster, Stephen
• call center as a strategic weapon, The
  by Tehrani, Rich
• New communications management, internet call center and message-on-hold products
• Data mining can curb credit card fraud
  by Thompson, John K
• What a piece of work is..LAN?
  by Vartabedian, Matthew
• Knowledge metrics--new ways to benefit from what you know
  by Dorfman, Peter
• Recent legislation requires the registration of telemarketers in some states
  by Cerasale, Jerry
• Our new name...because every company is a call center!
  by Tehrani, Nadji
• Outsourcing high-tech programs
  by Blain, Denny
• Best of CTI expo spring 1998
• Diamond in the rough: Bringing to light customer information through data mining
  by Huson, Stephen; Suszka, James
• "Natural learning": The X-factor in TSR performance?
  by Schank, Roger; McGrath, Steve
• Transform your help desk into a phone center
  by Kirchner, Soren R; Sears, Carmen