Call Center Solutions

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Articles in Apr 1999 issue of Call Center Solutions

• Customer relationship management in action
  by Tehrani, Rich
• Congratulations to the 1999 top 50 inbound teleservices companies
• New guide for predictive dialer use
  by McKinlay, Michael
• TMC labs: Integrity comes first
  by Tehrani, Rich
• SpeechWorks Host 1.1
• two-year trend toward Sweden in international call center site selection, The
  by Moliteus, Magnus
• Insight 3.0 and Email Agent from Onyx Software
• New cordless headset from Hello Direct
• C@LL CENTER Solutions magazine's fourteenth-annual top 50 INBOUND teleservices agencies ranking
• International call center consolidation: A real-life example
  by Hanson, Dave
• BroadQuest introduces customer information portal application
• Letters to the editor
• Implications of the new FCC anti-slamming rules
  by Veilleux, James
• Buying tips for outbound technologies
  by Bradshaw, David
• Customer interaction recording: Your key to measuring service performance
  by Alban, Oscar
• emerging face of outbound teleservices, The
  by McCormick, Don
• Establishing Web-based collaboration between field sales and the call center
  by Iyar, Subrah
• Demographics for call center site selection in Canada
  by Burdorf, Katie S
• Enterprisewide Training System from Docent
• CRM everyone's talking about it, but how many are doing it right?
  by Tehrani, Nadji
• TCS & Ascend to build Network Optimized for telecommuters