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Articles in Jul 1999 issue of Call Center Solutions
- Humanize your Web site
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Autobytel.com humanizes e-commerce through its call center
by Lounsbury, Erik -
Preparing your e-commerce call center with a customer-centric technology framework: Part III
by Talley, Bruce - MessageQuest offers integration solution, announces name change
- Enterprise workforce management from interactive software systems
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CTI flies high at Expo: Exhibitors thrilled with turnout at Washington Show
by Bass, Evan - RightPoint introduces version 2.5 real-time eMarketing suite
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Tips for call centers considering Web enablement
by Wood, Stephen - WebUnique and Eliance partner to offer e-commerce services
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Not the same old script
by Dearing, Rita -
Optimize your investment in financial services outsourcing
by Beck, Karen - Legacy Merchant Services and First Atlantic debut e-commerce payment solutions
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Rethinking e-commerce service
by Bettua, Michael - CTI EXPO: The best place to learn about IP telephony--bar none
- PhoneMe service connects cutomers to company representatives
- TraceOut.com launches Internet maketplace for exchange of assets and excess inventory
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Tactics to turbo charge multinational call centers
by Shaw, Bernie -
Call centers...18 years of progress
by Tehrani, Nadji - PrimeTime Enterprise
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new business environment: CTI in ECM architecture, The
by Stack, Greg - ICT Group launches ICT NET2TEL.com
- CyberSource adds direct link to Vital Processing Services
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Bring knowledge to customer service
by Kessler, Alan - Comverse Network Systems unveils Internet call waiting service
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Four factors that will transform your call center: Are you ready for the change?
by Tehrani, Rich - Easyphone releases Easyphone 4.04
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Illuminating the dark side of CTI
by Hill, Gary; Durr, Bill
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