Call Center Solutions

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Articles in Jul 1999 issue of Call Center Solutions

• Humanize your Web site
• Autobytel.com humanizes e-commerce through its call center
  by Lounsbury, Erik
• Preparing your e-commerce call center with a customer-centric technology framework: Part III
  by Talley, Bruce
• MessageQuest offers integration solution, announces name change
• Enterprise workforce management from interactive software systems
• CTI flies high at Expo: Exhibitors thrilled with turnout at Washington Show
  by Bass, Evan
• RightPoint introduces version 2.5 real-time eMarketing suite
• Tips for call centers considering Web enablement
  by Wood, Stephen
• WebUnique and Eliance partner to offer e-commerce services
• Not the same old script
  by Dearing, Rita
• Optimize your investment in financial services outsourcing
  by Beck, Karen
• Legacy Merchant Services and First Atlantic debut e-commerce payment solutions
• Rethinking e-commerce service
  by Bettua, Michael
• CTI EXPO: The best place to learn about IP telephony--bar none
• PhoneMe service connects cutomers to company representatives
• TraceOut.com launches Internet maketplace for exchange of assets and excess inventory
• Tactics to turbo charge multinational call centers
  by Shaw, Bernie
• Call centers...18 years of progress
  by Tehrani, Nadji
• PrimeTime Enterprise
• new business environment: CTI in ECM architecture, The
  by Stack, Greg
• ICT Group launches ICT NET2TEL.com
• CyberSource adds direct link to Vital Processing Services
• Bring knowledge to customer service
  by Kessler, Alan
• Comverse Network Systems unveils Internet call waiting service
• Four factors that will transform your call center: Are you ready for the change?
  by Tehrani, Rich
• Easyphone releases Easyphone 4.04
• Illuminating the dark side of CTI
  by Hill, Gary; Durr, Bill