PhoneMe service connects cutomers to company representatives

Call Center Solutions, Jul 1999

PhoneMe Ltd. has announced the U.S. launch of its Internet-enabled toll-free service, a solution that allows companies to instantly connect with consumers via the telephone at a time selected by the customer. With PhoneMe, a consumer enters his or her phone number and the desired time for a callback.

The systems then connects the consumer to an agent at the specified time, eliminating long waits and providing better customer service. PhoneMe's telephony service works by switching telephone calls together at digital speeds - the first call to the telephone number the customer has entered on the Web site, the second to the telephone number attached to the company Web site. The calls are then digitally pulled together in an automatic process with no need of intervention from either the company or the customer. The process requires no new software at the customer desktop and no telephony systems integration for the client.