Comverse Network Systems unveils Internet call waiting service

Call Center Solutions, Jul 1999

Comverse Network Systems, a division of Comverse Technology, Inc. and a supplier of enhanced services platforms to wireless and wireline network operators, has unveiled its Internet Call Waiting Service, which will give residential voice messaging and unified messaging (voice, fax and e-mail in a single mailbox) subscribers a virtual phone line while they are online.

With Internet Call Waiting, subscribers need not miss a telephone call while connected to the Internet, allowing them to handle all their telephone calls, either at home or while traveling. The service is activated automatically, as soon as the subscriber connects to the Internet. When a call comes in to the designated phone, a message pops up on the computer screen with the name and number of the caller. The subscriber can then decide to accept the call, route the caller to voice mail, redirect the call to another number, play a message for the caller or simply ignore the call. Using the Internet, Internet Call Waiting allows subscribers to speak directly with callers over their PCs, using any standards-based Internet telephony client software. The subscriber may also choose to forward the call to another number, such as a second telephone line in the house, or to a wireless phone.