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Industry: Email Alert RSS FeedAdvanced Contact Solutions forges Internet customer service systems alliance
Call Center Solutions, Aug 1999
Advanced Contact Solutions, Inc., an outsource provider of Internet customer service solutions, has announced the formation of a strategic alliance with Sideware Systems, Inc. The alliance provides Sideware's 100 percent pure Java application, "Dr. Bean Internet Customer Service System," with a 24-hour, 7 days per week outsourcing option. The companies have agreed on a framework to cooperatively develop and test an outsourcing version of Dr. Bean and include a schedule for revenue sharing. The alliance is intended to enhance Advance Contact Solutions' ability to support its clients' products and services with inbound and outbound emarketing, help desk, e-commerce support, interactive customer dialogs, service support, customer care, collections and order processing.
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