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Industry: Email Alert RSS FeedDavox and eGain seal e-commerce partnership agreement
Call Center Solutions, Aug 1999
Davox Corporation, a developer of customer contact solutions, and eGain Communications Corp., a provider of customer service infrastructure for ecommerce, have unveiled a strategic agreement to jointly market, sell and integrate eGain's real-time Web collaboration and e-mail management solutions with Davox's customer contact telephony capabilities. This alliance is intended to enable customer contact centers to deliver a higher level of customer service by using an integrated solution for phone, e-mail and live Web interactive capabilities. The eGain Email Management System (EMS) Web and Collaboration System (WCS) complement Davox's forthcoming Ensemble customer contact solution, which integrates inbound/outbound telephony and data and Web-enabled capabilities for contact centers. Through the partnership, users of Davox's Allbound solutions can take advantage of eGain EMS and WCS to handle online customer inquiries both through live Web collaboration and e-mail in an integrated manner.
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