Learning organizations: A primer for group facilitators

Aldo A. Zagonel is a doctoral student in the Rockefeller College of Public Affairs and Policy, at the University of Albany, State University of New York. He is interested in the use of Systems Thinking and System Dynamics in the analysis of public policy. His current research draws upon "Group" Model Building, a method in which a team of facilitators does model building and simulation live in front of the client-group. Contact at: 11 Pheasant Ridge Dr., Albany NY, 12211, Phones: (518)439-4183 and (518)446-9651, email: zagonel@aol.com

Donna L. Silsbee is a doctoral student in the Information Science and Policy Program at the University at Albany, State University of New York. Donna is also an Associate Professor and Director of the Health Information Management Program at the State University of New York Institute of Technology at Utica/Rome. She received a M.S. in Management Science

(Human Resources emphasis) from the State University of New York at Binghamton and a B.S. in Mathematics from the University at Albany. Donna's primary research interest is the human factor in protecting the privacy of medical information. Contact at SUNY Institute of Technology at Utica/Rome, PO Box 3050, Utica, NY 13504-3050, Phone:315-792-7391, Fax: 315-792-7138 email: fdls1@sunyit.edu

Acknowledgement

The authors gratefully acknowledge the help and advice of Dr. Sue Faerman at the University at Albany, State University of New York as well as the help from three very thorough and helpful anonymous reviewers.

Copyright International Association of Facilitators Spring 2002
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