Most Recent Articles from Call Center CRM Solutions

• Mid-market communications solution from Shoreline 

  Shoreline Communications Inc. has identified what it believes are three major concerns of mid-market enterprises: a single voice platform that will...

  11/01/00 · More from publication

• Vertical's integrated CRM solutions for the small/office business 

  As you have either read in these pages or experienced firsthand, the physically complex, hardware-heavy technology that required significant...

  11/01/00 · More from publication

• Cisco e-mail manager Version 4.0 

  With the ability to rapidly access information, select and buy goods and services through the Internet, e-customers are not willing to wait very...

  11/01/00 · More from publication

• Globalizing E-support: Avoiding the headaches, reaping the rewards 

  When you compare the costs between supporting customers via a call center and via the Web, it's clear why so many companies have adopted e-support...

  11/01/00 by Teague, Katrina · More from publication

• Everything you always wanted to know about CRM, but were afraid to ask 

  Dear Valued Readers: Almost all companies are talking about CRM/CIM, but few are getting it right so far, as we see in the news every day. Too...

  11/01/00 by Tehrani, Nadji · More from publication

• Comprehensive customer interaction management (CIM) solution powers entergy 

  Power is often something people take for granted. They don't give it much attention, but rather assume it will always be there. However, without...

  11/01/00 by Berman, Candace · More from publication

View more »