Servicesoft and SpaceWorks announce alliance

Call Center CRM Solutions, Jan 2000

SpaceWorks, Inc., a business-tobusiness Web commerce software company, and Servicesoft Technologies, Inc., a provider of Internet customer service, have announced a strategic relationship aimed at providing Web-based customer service in an electronic commerce framework. The two companies will link their technologies to provide clients with an integrated Web-native electronic commerce and customer service channel to conduct interactive business-to-business transactions.

This is one of the technology alliances SpaceWorks will announce as part of its product strategy for expanding the breadth and depth of its OrderManager solution. ServiceSoft's eCenter solution suite will be accessible from the OrderManager application in an upcoming version release. This integration will enable buyers to communicate in real-time with customer service reps from the SpaceWorks OrderManager solution via e-mail, Web-based text chat or voice over the Internet. In addition, Servicesoft eCenter provides buyers with the ability to access a knowledge database to answer their own questions and resolve problems in a self-help environment. No. 500, www&smog.com/freeinfo