Online Bill Payment and Self-Service from Novazen

Call Center CRM Solutions, Jan 2000

Novazen has released three products designed to enhance online payments and customer care: Novazen Internet Customer Care, which provides Internet-based self-service customer care; Novazen Electronic Bill Presentment & Payment, which provides electronic bill presentment and payment capabilities; and Novazen Consolidated Billing, which provides a single customized statement.

Novazen Internet Customer Care allows customers to service themselves 24/7 and provides a single contact point for all company-to-customer interactions. The system is built with standard Internet technologies, utilizing a browser at both ends and thin clients on the agent's desktop. Using Novazen Internet Customer Care, customers can review and pay their bills, activate and deactivate products and services, and manage their own product portfolio.

Novazen Electronic Bill Presentment & Payment electronically presents bills to customers via browser, e-mail, fax, image, data download, applet and IVR while continuing to support traditional paper, magnetic or optical media. Customers can access, analyze and pay their bills online and also designate the layout and data groupings to be presented in their bills.

Novazen Electronic Bill Presentment & Payment also offers Novazen Consolidated Billing, which is designed to consolidate data from any source into a single invoice for paper or electronic delivery. This one-stop billing solution covers all products and services to which a customer may be subscribed and can be updated as new services are added. Sources from standard relational and object databases, flat files, CD-- ROM, tape, etc., can be integrated.

Novazen's products support the use of notifications via e-mail or fax for various application "events." E-mail notifications can be used to inform a customer that his or her current bill is now ready for review; a trouble ticket opened by the customer has been satisfactorily resolved; a new user has been added to his or her account; a new product or service is available; a payment failed; etc.

No. 541, www.ccsmag.com/freeinfo