AltiGen's AltiServ OE 3.5

Call Center CRM Solutions, Feb 2000

AltiGen Communications announced the release of AltiServ OE 3.5. Bundling functionality such as voice over IP (VolP), automatic call distribution (ACD) and Web-based call integration with AltiGen's PBX capabilities, AltiServ OE 3.5 is designed to offer small- to mediumsized businesses (SMBs) a variety of phone system capabilities.

Using a Windows NT server and virtually any analog phone, businesses can implement multimedia telephone systems, capitalizing on the advantages of both VoIP and circuit-switched networks. Based on AltiGen's recently announced Intersect Strategic Vision, AltiServ OE 3.5 allows SMBs the use of VoIP service. With digital TI and PRI channelized network access for voice transmission, SMBs can conduct Intemet-based connections between remote offices using their existing data networking infrastructures.

Advanced 'hop-off' capabilities allow businesses to save money on long-distance charges to cities with local offices by connecting their long-distance calls over the Internet to a local office, then 'hopping off' to the local public telephone system.

Additional features include integrated automatic call distribution, auto attendant, voice mail and e-mail, remote management, plus AltiGen's SMB PBX. Advanced PBX functions include: one-step conference calling; call forwarding and remote call forwarding, which allows users to forward calls to four different numbers; caller ID, which delivers alpha-numeric caller ID to analog caller ID-capable phones; and power failure transfer, which automatically provides an emergency line in the event of a power outage.

Auto Attendant features include: personal call queues, which allow users to handle multiple incoming calls; the ability to escort users through call menus; schedule-based call processing, which allows multiple call routing plans depending on time of day or day of the week; and music or custom messages on hold.

Additional voice mail and e-mail capabilities offered with AltiGen's OE 3.5 include: voice mail with up to 1,000 virtual extensions; the ability to create a personalized voice mailbox for special customers, contractors or offsite workers; Zoomerang (one-number callback), which allows users to return messages from within the voice mailbox; advanced follow-me features, which allow users to keep in touch with important clients; and the ability to attach voice mail messages to e-mail as playable sound files and forwarded to anyone on the Internet.

AltiGen's optional AltiView desktop call control application allows users to monitor their business calls remotely through the Internet. Caller ID screen pop based on Microsoft's Outlook directory is also available.

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