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Call Center CRM Solutions, May 2000
eAssist.com And Wireless Knowledge Form Alliance
eAssist.com, a provider of interactive e-customer support and electronic assistance, announced an agreement with Wireless Knowledge LLC to offer software products that enable customers to interact wirelessly with eAssist.com's Web-based customer support and electronic assistance. The purpose of the agreement is to extend eAssist.com's live customer support to any Internet-ready device, such as a mobile phone or PDA, over any wireless airlink. Online shoppers, traders and other e-commerce customers will be able to interact with live support representatives from any wireless Internet device. eAssist.com offers its customers an outsourced solution including Web support representatives to facilitate multichannel, live customer interaction via e-mail, chat and voice over IP (VoIP). In addition, eAssist.com will support direct marketing campaigns based on customer information being logged into an eCRM knowledge base of repeat transactions, brand recognition and loyalty. Wireless Knowledge LLC, a joint venture between Microsoft and Qualcomm, provides platforms and services to corporate customers and application providers to enable applications for the mobile Internet.
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