Call Center CRM Solutions

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Articles in Aug 2000 issue of Call Center CRM Solutions

• Natural language speech recognition: Expanding the dimensions of IVR
  by Matula, Val
• Epicor announces Web-enabled CRM for remote information access
• A match made in cyberspace
  by Tehrani, Rich
• Training your workforce for better e-sales and e-service
  by Feasel, Marnie
• NoMatterWare enables small e-businesses to process charges
• Brightware 2000: E-commerce interaction management
• Purchasing CRM software: A guide for small and medium-sized businesses
  by Nelson, Daren
• Ten common mistakes to avoid when purchasing CRM software
  by Nestiuk, Pat
• Compensating your workforce for better e-sales
  by Stiffler, Mark A
• ServiceWare joins forces with KView
• RedCelsius teams with Sun Microsystems to offer e-commerce solution
• unbeatable formula: Innovative marketing and CIM, The
  by Tehrani, Nadji
• FootPrints version 4.3
• Evoke Software unveils Axio Product Suite
• Banter and PipeLive.com partner for e-service solution
• WebDialogs announces service for live customer interaction
• Whom do you trust?
  by Kemp, Randy
• Marathon Recording Suite from ASC
• Envision Telephony launches Click2Coach
• How and why to buy logging and monitoring systems
  by Kaiser, John
• Constellar launches new EAI solution
• Altitude Software introduces eCRM Solution
• Onyx Software introduces Employee Portal 2.0
• fastest-growing teleservices companies--the Seventh-Annual Survey and Ranking of Rising Stars, The
• Nuance delivers V-Builder 1.0 and launches voice staging center on the Web
• Ten pitfalls to avoid in choosing CRM systems
  by Lawrence, Chris