Marathon Recording Suite from ASC

Call Center CRM Solutions, Aug 2000

An integral part of any call center is its recording system: it is used for training agents, ensuring quality across a campaign, legal compliance and more. ASC, which has been producing recording and communications devices for more than 35 years, has released its MARATHON product suite, which is designed to fill the recording needs of a wide spectrum of industries.

MARATHON systems provide an expanded hard disc drive for extended record and replay capability and the system may be equipped with DVD, MOD or DAT (DDS 1, 2, 3 and 4) archive drives to provide thousands of hours of storage capacity. They are also designed to be integrated into almost every user network supporting TCP/IP, allowing thousands of networked channels to be accessed via LAN/WAN.

All MARATHON systems can be operated locally using a mouse and keyboard or remotely from a networked PC Workstation. Each recorder can accommodate various channel configurations with the ability to network multiple units in any combination with other recorders within the MARATHON suite. Additionally, an API is available to allow you to integrate playback into an existing application.

Transactions, inquiries and other important activities can be accessed quickly by capturing the customer number, account number, calling party ID and/or user ID and integrating it with the audio. Call information from the ACD, PBX or IVR can be obtained via the CTI link or the customer database. This information is then stored in the database of the MARATHON as well as the CTI server providing additional search criteria.

The architecture of the MARATHON is fully compatible with digital (E1, T1, PCM, ISDN) and analog communication systems, most turret systems, PBXs, LANs and ACDs. This integration allows for the capture of the callrelated data pertinent to the recorded voice.

ASC provides three versions of the MARATHON. MARATHON PRO was designed to handle high volume professional environments that require a reliable and secure system. An easy-to-use interface with integrated track-ball mouse is available on the front panel of the PRO to allow for local control and redundancy in high volume applications. Each recorder can support from 8 to 128 channels with the ability to network thousands of channels.

MARATHON ADVANCED can be installed in a 19" rack or as desktop unit. This system can be operated locally using a mouse and keyboard or remotely from a PC Workstation. The scaleable design can accommodate from 8 to 64 channels with the ability to network multiple units within the MARATHON family of recorders, to support thousands of channels.

MARATHON COMPACT is housed in a PC tower. The system can be operated locally using a mouse and keyboard, or remotely from a networked PC Workstation. Each recorder can accommodate 4 to 32 channel configurations with the ability to network multiple units in any combination with other recorders from the MARATHON suite.

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For information and subscriptions: call TMC(TM) at 203-852-6800; or fax to 203-853-2845 or 203-838-4070.