Call Center CRM Solutions

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Articles in Oct 2000 issue of Call Center CRM Solutions

• What's in store for communications providers
  by Lounsbury, Erik
• Taking your customer interaction center to the next level
  by Tehrani, Nadji
• MediaRing offers voice-enabled electronic marketing solution
• Can the Internet bring back the village market?
  by Lounsbury, Erik
• Motive and Synet form partnership for customer care
• Splashnet.com to offer ASP model
• Internet customer service: Is your pharmaceutical call center prepared?
  by Abrams, Amy S
• Orpheus rises for voice-based verification solution
• Has the Internet killed the call center star?
  by Tsuji, Bruce
• Winning the war to retain customers
  by Tehrani, Rich
• Ventaso SC: Web-based sales and marketing solution
• Enhanced Internet CRM solution from Sedona
• Approaching the location of international call centers from a secure perspective
  by Pennington, Ed
• Move it, don't lose it: Use proven assets and transform into a Web leader
  by Greener, Gail
• Support.com delivers e-support solution
• Software911 releases version 2.0 eService portal
• WebTelecom debuts live contact service
• RightNow metrics survey tool
• ShowCase Corp. introduces new version of its information portal solution
• AppCity launches service to develop tailored Internet applications
• Customer information: Integration before management
  by Brighton, Steven
• Freedom QMS
• Telera offers Web-driven application services
• Leveraging customer metrics for strategic decision making
  by Sparacino, Dennis; O'Reilly, Cindy