Most Recent Articles from Customer Inter@ction Solutions

• On Differentiation and Positioning: Every Company Wants To Be A Peacock In The Land Of Penguins But Few Companies Know How To Do It Right! Part II 

  Editor's Note: Exactly IO years ago, I wrote this editorial. To the extent that problems explained herein still exist, I felt compelled to...

  09/01/09 by Tehrani, Nadji · More from publication

• Volkswagen Dealer Looks to IP Communications for Better Customer Service 

  Imagine my happiness when I saw a local dealer, Riverbank Volkswagen, deploying leading-edge IP communications solutions. The news brought back...

  09/01/09 by Tehrani, Rich · More from publication

• Driving Response Through Extraordinary Customer Experiences 

  Innovative Solutions from the Teleservices Experts There are only a handful of opportunities to build your brand outside of advertising - point...

  09/01/09 by Boyazis, Steve · More from publication

• Case for Workforce Management, The 

  It's hard to imagine that after all these years, we still need to make the case for WFM - is one of the most effective tools available for call...

  09/01/09 by Dawson, Keith · More from publication

• BLOGS 

  SugarCRM In his "First Coffee" blog, TMCnet's David Sims writes: A SugarCRM tutorial site, CRMStage.com, has been launched "to assist SugarCRM...

  09/01/09 · More from publication

• CUSTOMER INTERACTION NEWS 

  * Altitude Software (www.altitude.com) now offers the Fast ROI Initiative that ensures partners and customers can pre-determine the return when...

  09/01/09 · More from publication

View more »