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Publication covering customer relations management, call centers and telephony continues Call Center CRM Solutions.
Customer Inter@ction Solutions
Most Recent Articles from Customer Inter@ction Solutions 
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Do You Have a Sales Prevention Department in Your Company? Part I
Back in the February 1994 issue of Telemarketing magazine (the parent publication of this magazine), I wrote an editorial with the above title....
10/01/09 by Tehrani, Nadji · More from publication -
Broadsoft: The 800-Pound Call Center Gorilla
In the year 2000 when society was in the midst of realizing how technology and the Internet in particular was going to change the world, I noticed...
10/01/09 by Tehrani, Rich · More from publication -
Marketing Today
In our unpredictable economy, a focused marketing plan is more important than ever. Usually, a small to mid-level business wont have its own...
10/01/09 by Wagner, Chris · More from publication -
One Year After the Meltdown: Lessons Learned for Call Centers
A year ago, prospects for a bright 2009 in contact centers were looking pretty bleak, let alone a happy 2010. In retrospect, there were a lot of...
10/01/09 by Dawson, Keith · More from publication -
Planning for Action
When many businesses are struggling to survive, there may be irony in investing in truly effective business continuity also known as disaster...
10/01/09 by Read, Brendan · More from publication -
CUSTOMER INTER@CTION NEWS
* Convergys (www.convergys.com) has launched two new inbound and outbound IVR solutions. The Intelligent Self-Service is unique in that unlike...
10/01/09 · More from publication
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CXO UnpluggedSmart Business interviews on BNET
See and hear how senior level executives across the Asia Pacific are developing smart business ideas across a variety of sectors. The focus is on the future, and on how businesses need to evolve.
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Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- Design a commission plan that drives sales - Sales Commissions
- LIFO vs. FIFO: a return to the basics
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
