ONIcontact Software launches Web-based CRM solution

Customer Inter@ction Solutions, Jan 2001

ON!contact Software Corporation, a developer of CRM systems for mid-sized companies, has announced a new product called eCMS. The company has applied the same functionality of its Client Management Software (CMS) to eCMS, a 100 percent Web-based CRM suite designed to fuse customer and e-business strategies into a single application suite.

eCMS aims to streamline communication between a company and its employees, customers and partners and, as a result, the product is comprised of three parts: EmployeeNet, ClientNet and PartnerNet. EmployeeNet helps enable employees to build relationships with customers and prospects by providing real-time access to customer information through a Web browser. ClientNet taps the Internet to give customers improved control over their relationships with an organization. Customers can purchase products, research product offerings and communicate with company employees through a Web site. PartnerNet provides a way for a company's business allies to better manage their customers, accounts and sales opportunities. eCMS can be accessed through an organizations Web site, delivering a more consistent look and feel for employees, customers and partners. www.oncontact.com