Customer Inter@ction Solutions

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Articles in Aug 2001 issue of Customer Inter@ction Solutions

• Sideware expands online interaction capabilities
• TMC(TM) launches Planet PDA(TM) into orbit
• SAGE Results expects to yield sage advice
• Demystify: Follow-the-sun service
  by Sykes, Chucky
• Blue Barn Interactive and ChatSpace team up
• Go inbound young man...with teleservices outsourcing and keep an eye on India
  by Tehrani, Nadji
• TMC(TM) labs review
• New functionality for handspring users
• India call center advantage: Competitive options in a tough economy, The
  by Fiveson, Keith
• Customer service in the palm of your hand
  by Tehrani, Rich
• Sailing the seven "Cs" of successful corporate portals
  by Kounadis, Tim
• Solutions for e-mail and speech interfaces
  by Lounsbury, Erik
• RADVISION bolsters European presence
• Regional call center provide follow-the-sun service
  by Smedley, Mark
• COPC to open Indian office to promote service excellence
• ACT up and running in Singapore
• NICE new office in Denver
• Paragon expands into the Caribbean
• Syntellect cements central European site
• Avaya demonstrates new IP telephony applications
• eGain targets e-service market with new e-mail software
• Relief for the dog days
• WebSideStory helps analyze shopping patterns
• InQuent forms strategic alliance with SureFire Commerce
• effective integration of voice, data, e-mail and fax, The
  by Paracha, Bipin; Bulusu, Anupama