Empirix releases CallMaster 3.0

Customer Inter@ction Solutions, Feb 2002

Empirix Inc., a developer of integrated test and monitoring solutions for Web, voice and network applications, announced its upgraded release of Hammer CallMaster test script creation and management software for voice application labs and contact centers. The new CallMaster offers an advanced user interface that allows users to create, schedule and manage sophisticated voice performance tests, as well as generate interactive voice response (IVR) application performance data. CallMaster 3.0's structured, graphical approach to test programming helps simplify the task of designing and executing IVR tests. The new release also helps developers and administrators maintain and present test reports. CallMaster 3.0's new features were added to expand its market to include not only voice application development labs, but also contact center operations groups and integrators. Contact centers are becoming increasingly central to the success of a wide range of consumeroriented enterprises, including those in the financial services, retail, health care, technology and travel industries. At the same time, voice applications and systems have grown more complex with the implementation of new technologies such as speech recognition, while contact center users have increasingly high expectations about the quality, reliability and performance of 24 x 7, self-service applications. Coupled with the Hammer IT system, CallMaster 3.0 gives voice application developers and operators the ability to perform fully automated testing and monitoring of today's increasingly complex telephony systems. Using a standard drag-anddrop methodology, CallMaster enables companies to create comprehensive test scripts to verify the functionality, scalability and ongoing performance of IVR applications. By enabling comprehensive testing earlier in the development process, managers can assure the performance and stability of newly released applications and can establish benchmarks to support ongoing monitoring of key performance metrics such as time-to-answer, application and host latency, and voice prompt timing and quality.

www.empirix.com

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