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Wilson, Brad "One size does not fit all: Targeting your contact center services for better ROI". Customer Inter@ction Solutions. FindArticles.com. 29 Dec, 2009. http://findarticles.com/p/articles/mi_qa3995/is_200203/ai_n9064018/
Copyright Technology Marketing Corporation Mar 2002
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Customer Inter@ction Solutions
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Articles in Mar 2002 issue of Customer Inter@ction Solutions
- DD Series Version 3.0 from DataDistilleries
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Harmony, or discord? Davox purchases CellIT; forms Concerto software
by Donner, Chris - Enhancements to Oracle's E-Business Suite
- Siebel 7 Call Center
-
Enterprise teleservices outsourcing strong and well: Part 1 - outbound
by Tehrani, Nadji - Seventeenth-annual Top 50 outbound teleservices agencies ranking
- Siemens HiPath
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Call center site selection
by Beatty, James - Rockwell FirstPoint Enterprise 2002
-
Ask Dr. Jon
by Anton, Jon - TMC Labs review
-
One size does not fit all: Targeting your contact center services for better ROI
by Wilson, Brad -
Self-service: The secret to champagne customer service on a beer budget
by Holley, Christine J; Scannell, Jill -
Ergonomics for call centers
by Eisman, Daniel; Dwyer, Woody
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