Bibliography for: "American Ingenuity At Work: IP CONTACT CENTERS + ADVANCED HOME AGENTS = COST PARITY WITH OFFSHORE"

Tehrani, Nadji "American Ingenuity At Work: IP CONTACT CENTERS + ADVANCED HOME AGENTS = COST PARITY WITH OFFSHORE". Customer Inter@ction Solutions. FindArticles.com. 04 Dec, 2009. http://findarticles.com/p/articles/mi_qa3995/is_200406/ai_n9454201/

Customer Inter@ction Solutions

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Articles in Jun 2004 issue of Customer Inter@ction Solutions

• OPTIMIZING CUSTOMER EXPERIENCES: BRIDGING FRONT-OFFICE CONTACT CENTERS AND BACK-OFFICE DEPARTMENTS
  by Alban, Oscar
• LOOKING FOR REASONS TO RECORD? NOW THERE ARE MORE THAN EVER
  by Kaiser, John
• Correction
  by Schelmetic, Tracey
• American Ingenuity At Work: IP CONTACT CENTERS + ADVANCED HOME AGENTS = COST PARITY WITH OFFSHORE
  by Tehrani, Nadji
• CUSTOMER INTER@CTION Solutions® HAS A CHAT WITH CISCO
  by Schelmetic, Tracey
• Home-Based Agents: A Cost-Saving Alternative To Offshoring?
• Innovation Returns To CRM And Contact Centers
  by Tehrani, Rich
• TMC(TM) Labs Review
• Basics Of Calculating Call Center Staff, The
  by Reynolds, Penny
• Congratulations To The 2004 CRM Excellence Award Winners!
• Educate Your Agents And Reduce Turnover: Can E-learning Help?
  by Beck, Todd
• Letters to the Editor
• DON'T IGNORE YOUR OTHER WORKFORCE: THE AUTOMATED AGENT
  by Moreno, Frank
• Making Monitoring Matter
  by King, Kimberly