Customer Inter@ction Solutions

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Articles in Oct 2004 issue of Customer Inter@ction Solutions

• Telephony Convergence - Something for Everyone
  by Heberling, Mike
• Concerto Software Acquires Rockwell FirstPoint Contact
• REMOTE AGENTS: THE CHALLENGES OF VIRTUAL AND DISTRIBUTED CONTACT CENTERS
  by Kim, John
• Proving The Payback From Multichannel Virtual Contact Centers
  by Cray, John
• Contingency Planning By The Numbers
  by Reynolds, Penny
• Letters to the Editor
• Metaphor Solutions Announces Speech Application Development Tools
• MOBILIZING CRM: ROUTES TO SUCCESS
  by Burnett, Aaron
• VoiceObjects Opens Its Voice Application Server Architecture To The Global Voice Industry
• FRONTRANGE OVER IP: A TALK WITH CEO MICHAEL MCCLOSKEY
  by Schelmetic, Tracey
• Some Industry Visionaries Share Their Visions Of Speech Technologies
• A Talk With Nuance's Lynda Kate Smith
• OFFSHORE VERSUS DOMESTIC: PROS AND CONS
  by Brubaker, Steve
• TMC Labs INNOVATION AWARDS: Part II
  by Keating, Tom
• Speech And The Future Of The Contact Center
  by Tehrani, Rich
• NEW DIRECTIONS TO THE SUCCESSFUL VIRTUAL CONTACT CENTER
  by Baker, Wade
• SPEECH TECHNOLOGY... NEXT GENERATION CONTACT CENTER: PART 1
  by Tehrani, Nadji
• IP: Taking The Center Out Of Call Center
  by Schelmetic, Tracey
• Nortel Web-Centric Self Service
  by Butcher, David R