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Brubaker, Steve "OFFSHORE VERSUS DOMESTIC: PROS AND CONS". Customer Inter@ction Solutions. FindArticles.com. 03 Jan, 2010. http://findarticles.com/p/articles/mi_qa3995/is_200410/ai_n9416116/
Copyright Technology Marketing Corporation Oct 2004
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Customer Inter@ction Solutions
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Articles in Oct 2004 issue of Customer Inter@ction Solutions
-
Telephony Convergence - Something for Everyone
by Heberling, Mike - Concerto Software Acquires Rockwell FirstPoint Contact
-
REMOTE AGENTS: THE CHALLENGES OF VIRTUAL AND DISTRIBUTED CONTACT CENTERS
by Kim, John -
Proving The Payback From Multichannel Virtual Contact Centers
by Cray, John -
Contingency Planning By The Numbers
by Reynolds, Penny - Letters to the Editor
- Metaphor Solutions Announces Speech Application Development Tools
-
MOBILIZING CRM: ROUTES TO SUCCESS
by Burnett, Aaron - VoiceObjects Opens Its Voice Application Server Architecture To The Global Voice Industry
-
FRONTRANGE OVER IP: A TALK WITH CEO MICHAEL MCCLOSKEY
by Schelmetic, Tracey - Some Industry Visionaries Share Their Visions Of Speech Technologies
- A Talk With Nuance's Lynda Kate Smith
-
OFFSHORE VERSUS DOMESTIC: PROS AND CONS
by Brubaker, Steve -
TMC Labs INNOVATION AWARDS: Part II
by Keating, Tom -
Speech And The Future Of The Contact Center
by Tehrani, Rich -
NEW DIRECTIONS TO THE SUCCESSFUL VIRTUAL CONTACT CENTER
by Baker, Wade -
SPEECH TECHNOLOGY... NEXT GENERATION CONTACT CENTER: PART 1
by Tehrani, Nadji -
IP: Taking The Center Out Of Call Center
by Schelmetic, Tracey -
Nortel Web-Centric Self Service
by Butcher, David R
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