Definition Du Jour

Customer Inter@ction Solutions, Feb 2005

Dialog Manager

The dialog manager is a component of the W3C Speech Interface Framework. It prompts the user for input, interprets the input received and then follows the instructions in a dialog script specified using VoiceXML. As a result of the particular voice input by the user, the dialog manager may open the needed applications, download another dialog script from the Web or provide the information to be presented to the speaker/user. Essentially, the dialog manager is the "go-between" between the speaker/user and the back-end processes.

Copyright Technology Marketing Corporation Feb 2005
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