Technology Industry
Industry: Email Alert RSS FeedRightAnswers Offers New Add-On Multimedia/Automated Solutions
Customer Inter@ction Solutions, Mar 2005
Workforce & Employee Management
RightAnswers, LLC, a knowledge solution provider in the technical support knowledge base market, has announced two new solution types to help provide its customers with turnkey knowledge-enabled support and enhanced self-service capabilities. The two available-now solutions, Show-IT and Automate-IT, are new add-on modules intended to expand the capabilities of RightAnswers' Knowledge-Paks product line and to provide multimedia tools and wizards to enable employee self-service.
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Show-IT offers multimedia solutions that deliver full-motion video and voice instructions to guide an end-user through the correct way of solving a problem or issue. These multimedia solutions, which involve the manipulation of data or text, run between two and five minutes in length. Navigation buttons are also included so users can stop, play, rewind or fast-forward the video at their own convenience.
Automate-IT offers wizard-like scripts that automate and implement a multistep solution. Launched from a Knowledge-Pak solution, Automate-IT solutions automate a group of tasks that form a larger solution. "With our new Show-IT and Automate-IT solutions, help desks can dramatically improve their support levels and give end users additional tools to solve problems on their own," Jeffrey Weinstein, president and CEO of RightAnswers, said. "This allows help desks to optimize their agent resources without compromising service levels."
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