EADS TELECOM Offers Integrated Audio/Web Conferencing System

Customer Inter@ction Solutions, Mar 2005

Web-Based Customer Service

EADS TELECOM, a provider of enterprise telephony solutions, has introduced Integrated Conference Manager (ICM), a secure, integrated audio and Web conferencing system that can help enterprises improve business processes and communications while significantly reducing the cost of conferencing.

ICM can offer several advantages over service-based Web conferencing solutions, including the following: in-house control and security; reduced costs; accessibility from any device, including wireless; improved communications; and voice/data integration.

There are no recurring Web license fees or per-minute audio charges because ICM is installed in an enterprise's network. There are little or no network integration costs, and there are no charges for new users because a single system serves the entire network. Also, there is no penalty for cancellation of a conference.

"ICM can be accessed with any IP-enabled device used on your network, improving collaboration, reducing travel costs and enhancing business productivity," Ron Kopecki, executive vice president of EADS TELECOM, said.

ICM offers numerous features in the application, offering integration with Microsoft Outlook and Lotus Notes for scheduling and managing audio and Web conferences. ICM can also be used to call other parties and add them to an ongoing conference in real-time. Documents can be easily shared with ICM.

www.eadstelecom-na.com