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Industry: Email Alert RSS FeedGold Systems Announces Vonetix Document Plug-In With SOAP Ability For Avaya
Customer Inter@ction Solutions, Mar 2005
Telephone Systems & Software
GoId Systems, a developer of customer-focused, voice-powered software solutions, has announced Vonetix Document Plug-in 2.1 with SOAP (Simple Object Access Protocol) capability for the Avaya platform. Vonetix provides companies with a single infrastructure for integrating interactive voice response (IVR) applications and speech recognition technologies with existing customer communication interfaces. Vonetix Document Plug-in 2.1 with SOAP capabilities for Avaya provides customer access to Web services via voice response, an Avaya feature exclusive to Vonetix.
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Vonetix allows companies to offer both internal and external customers self-service, voice-driven access to information, transactions and services. Gold Systems combines Vonetix and voice-powered solutions to help enterprises across many industries realize results. With this plug-in, Avaya users can offer a number of Web-based services to their customers via voice.
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