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Industry: Email Alert RSS FeedGWI Software Announces Helpdesk Support Solution For IBM Lotus Notes/Domino
Customer Inter@ction Solutions, Mar 2005
Web-Based Customer Service
GWI Software has announced the availability of c.Support 2005 for IBM Lotus Notes/Domino, a complete help desk support solution built for the Lotus Notes/Domino platform and the Web. c.Support 2005 allows support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking and customer self-support.
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c.Support 2005 includes a number of new features and functionality designed to increase efficiency in support-related activities, c.Support 2005 users can set up an unlimited number of end user desktop interfaces for different customer groups. The Mail-In Auto Help feature searches incoming customer e-mail and automatically sends proactive e-mail back with links to matching knowledge entries and FAQs. Integration with GWI c.Asset enables a user to schedule and run asset scans on WMI-compliant systems automatically.
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