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Industry: Email Alert RSS FeedSpanlink Introduces v2.1 Of IP Communications Management Products
Customer Inter@ction Solutions, Mar 2005
IP Contact Center
Spanlink Communications, an IP communications and contact center solution provider, has introduced version 2.1 of its CentralControl IP communications management software products. The software products are designed to simplify the administration of complex VoIP systems across many sites. Using Web services, CentralControl enables systems administrators to define groups by geography or functional role, giving supervisors of those groups the latitude to manage them within certain parameters.
"CentralControl lets central IT administrators assert integrity control over various sites without micromanaging them, enabling enterprises to make ongoing changes quickly without heavy overhead," Spanlink CEO Brett Shockley said.
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CentralControl provides four critical elements for distributed IP communications management: distributed administration for secure and multilevel provisioning; automated resource allocation control; automated system configuration integrity control; and distributed information for automated report compilation and distribution.
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