Technology Industry
Industry: Email Alert RSS FeedCRM Express Equips Business Web Sites With 24/7 Online Customer Support
Customer Inter@ction Solutions, Mar 2005
On-Demand Solutions
Help Desk Technology Corporation, a developer and marketer of help desk software, has announced its Web-based subscription service, CRM Express, can now equip small businesses' Web sites with 24/7 online customer service capabilities. The company hosts the service to allow the system to be set up in minutes, requiring no software installation or long-term commitment, offering both an easier point of contact for customers and vital management and reporting to aid business operations.
Most RecentTechnology Articles
CRM Express is intended to offer customers a convenient self-service portal for submitting inquiries or service requests, checking the status of pending requests and accessing answers to common questions by using an online knowledge base created with the service's tools. Questions can relate to product specifications, shipping methods, new product availability, troubleshooting procedures, and/or any other topics relevant to that particular business.
CRM Express is intended to be a low-cost solution for around-the-clock customer service; to be a means of reducing phone inquiries by enabling customers to find many of their own answers with a few clicks; and to offer management and reporting abilities that are not available with FAQs and basic e-mail communication.
CXO UnpluggedSmart Business interviews on BNET
See and hear how senior level executives across the Asia Pacific are developing smart business ideas across a variety of sectors. The focus is on the future, and on how businesses need to evolve.
Brought to you by CBS MoneyWatch.com
- Best- and Worst-Paid College Degrees
- 6 Things You Should Never Do on Twitter or Facebook
- How Much Sleep Do You Really Need?
- 6 Big Myths about Gas Mileage
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- LIFO vs. FIFO: a return to the basics
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
- Design a commission plan that drives sales - Sales Commissions
Most Popular Business Publications
Content provided in partnership with
