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Industry: Email Alert RSS FeedVerint Announces ULTRA Analytics To Optimize Customer-Focused Operations
Customer Inter@ction Solutions, Mar 2005
Customer Experience Management
Verint Systems Inc., a provider of analytic software-based solutions for communications interception, networked video security and business intelligence, has announced a new analytics suite, ULTRA Analytics, for its ULTRA solution. ULTRA Analytics, powered by Verint's IntelliFind and IntelliMiner solutions, combines sophisticated voice and data analysis to help enterprises identify, understand and resolve issues that impact the effectiveness of their customer-focused operations. ULTRA Analytics enables businesses to understand not only what is happening in their operations, but to also identify the underlying causes. ULTRA Analytics provides actionable intelligence on such critical issues as to why agents are underperforming, why customers are dissatisfied or why enterprise processes are ineffective.
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Verint's ULTRA solution and Analytics suite help drive quality by enabling organizations of all sizes to more cost-effectively capture all customer interactions and extract actionable intelligence from telephone, VoIP, e-mail or chat. Easy access to all customer data through ULTRA'S Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.
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