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Nuance, Angel.com Team To Deliver Voice Automation To SMBs

Customer Inter@ction Solutions, Mar 2005

Nuance, a provider of voice automation solutions, and Angel.com, a provider of Web-based, advanced telephony solutions, have announced a strategic relationship to bring voice automation solutions to the small to medium-sized business (SMB) market. This alliance is intended to address a problem the SMB marketplace faces: how to provide superior customer service with minimal costs.

Angel.com's offering is intended to enable companies to quickly deploy lowrisk voice automation solutions to deliver numerous benefits provided by large, custom voice applications, at a much lower cost. Angel.com's Web-based tools and pay-per-use pricing model, combined with Nuance's voice technologies and platform, is aimed to make these solutions accessible to businesses of all sizes.

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As part of the alliance, Angel.com's on-demand, self-service speech solutions will be made available on the Nuance Voice Platform. The Nuance Voice Platform supports VoiceXML 2.0. Angel.com's solutions will also leverage Nuance's text-to-speech engine, Nuance Vocalizer, which converts text in a database into spoken words.

www.nuance.com

www.angel.com

Copyright Technology Marketing Corporation Mar 2005
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