MCI, Tellme To Deliver Internet-Based Contact Center Solutions

Customer Inter@ction Solutions,  Apr 2005  

Tags: contact center, Internet, MCI Inc., Tellme Networks Inc.

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MCI, Inc., the global communications provider, has announced an agreement with Tellme Networks, Inc., a voice application provider, to offer Internet-based contact center solutions to large enterprise customers in financial, insurance and healthcare industries, as well as in the government sector.

The two companies are now jointly selling customer self-service solutions running on Tellme's network and integrated with MCI's routing platform for live agent support. This combination means MCI customers can take advantage of Tellme's Internet-based and carrier-grade network to power their customer service phone numbers.

www.mci.com

www.tellme.com

Copyright Technology Marketing Corporation Apr 2005
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