Technology Industry
Industry: Email Alert RSS FeedMCI, Tellme To Deliver Internet-Based Contact Center Solutions
Customer Inter@ction Solutions, Apr 2005
MCI, Inc., the global communications provider, has announced an agreement with Tellme Networks, Inc., a voice application provider, to offer Internet-based contact center solutions to large enterprise customers in financial, insurance and healthcare industries, as well as in the government sector.
The two companies are now jointly selling customer self-service solutions running on Tellme's network and integrated with MCI's routing platform for live agent support. This combination means MCI customers can take advantage of Tellme's Internet-based and carrier-grade network to power their customer service phone numbers.
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