Customer Inter@ction Solutions

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Articles in May 2005 issue of Customer Inter@ction Solutions

• Saratoga Systems Introduces Wireless Enterprise Information Solution
• SPIRIT Announces Java Version Of TeamSpirit, Voice Engine For Multipoint IP Conferencing
• Nearshore, Offshore And Blended-Shore: Understanding Your Outsourcing Options
  by Hoen, Jim
• VoiceLog Announces Automated Verification That Beats Live Agent Results
• VoIPAction Launches VoIP Verified Program
• Enhancing The Legitimacy Of CRM/Contact Center Is Job One
  by Tehrani, Nadji
• LETTERS
• ASC Introduces SIP-Supported VoIP Recording Solution For Linux, Offers Smart Recording
• Synchronica Acquired By DAT
• Compliance Technologies And Services Roundup
• Concerto Offers New Releases For Performance Optimization
• Talisma Acquires KnowledgeBase.net
• Pronexus Development & Testing Suite For MS Speech Server Receives Certification
• Pronexus VeoDesign, Development/Testing Suite For Microsoft Speech Server, Receives Application Certification From Microsoft
• Dictaphone To Sell Communication Recording Systems To NICE
• A New Decade Of Analytics
  by Schelmetic, Tracey E
• Recruitmax Makes Performance Management App Available
• AVST Introduces CallXpress Speech Server For Call Completion, Personal Assistant Apps
• Taylor Institute Of Direct Marketing: A Groundbreaking Effort In Educating The Next Generation Of Contact Center Management, The
  by Schelmetic, Tracey E
• VoiceLog Announces VoIP For VirtualLogger Platform
• Knova Software Formed By Merger Of ServiceWare, Kanisa
• Ardence Enhances Call Center Solution, Offers High-Availability Option As Add-On
• TenDigits Launches Solution To Integrate With Microsoft Platform, BlackBerry
• Salesboom.com Enhances E-mail For On-Demand CRM/SFA Suite Of Services
• CEGEDIM Announces Acquisition Of Target Software
• Definition Du Jour
• Witness Systems Launches End-To-End Workforce Optimization Solution
• UniPress Links FootPrints Service Desk To CRM Applications
• Antepo, America Online Form Alliance
• i2Telecom Launches Free Softphone, Announces New National/International Calling Rates
• Onyx Offers New Analytics Solution To Empower Enterprise Decision Making
• Talisma Premieres "Professional With Every Purchase" Program
• CEO Spotlight
• Argent Releases New Version Of CRM Based On Its v2 Billing Platform
• O'Currance Teleservices Hires New VP Of Sales
• Speech Frustrations
  by Butcher, David R
• Six Steps To Successful CRM-CTI Deployment
  by Pazak, Mike
• Wireless SFA
• A Host Of Opinions On Hosted CRM
  by Tehrani, Rich
• Angel.com Updates Site Builder Toolkit With Data Pages, Logic Pages
• Cleanup In The Self-Service Aisle
  by Schelmetic, Tracey E
• CORRECTION
• Siebel Makes Available CRM OnDemand Release 7
• Envision Launches Business Consulting Group
• Telstra Makes Global VoIP Offering Available For Multinational Corporations
• IP Contact Center Technology: Eliminating The Risks (Part IV)
  by Borodow, Eli
• Genesys, Viecore Broaden Partnership For Delivery To Vertical Markets
• BrowserCRM Announces Professional Version 4.0 For Linux, Windows And Macintosh
• Macromedia's Solution Is Blowin' In the Wind
  by Butcher, David R
• KnowledgeBase Marketing Acquires Analytics Developer Fortelligent
• Liberty Alliance Releases Interface Specifications For Identity-Based Web Services
• Siebel Names New CEO
• Select The Right Speech Application For Your Business