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Industry: Email Alert RSS FeedArdence Enhances Call Center Solution, Offers High-Availability Option As Add-On
Customer Inter@ction Solutions, May 2005
Ardence, Inc. (formerly VenturCom, Inc.), a developer of software designed for enhancing control, dependability and management of Windows operating systems, has announced availability of Ardence 3.3 for call center desktops, servers and Windows embedded environments. Ardence software-streaming solutions aim at enabling companies to centralize IT management of both the operating system and applications while providing users with speed, flexibility and dependability at a cheaper cost than similar approaches. Available now, Ardence 3.3 comes in three editions: Ardence Desktop Edition; Ardence Server Edition; and Ardence Device Edition. This latest release includes enhanced active directory support; client personality; watch dog service; and support for PXE .99J.
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In addition to a number of key enhancements provided in Ardence 3.3, the company also unveiled a High-Availability Option for the company's Desktop and Server editions to insure uninterrupted system and application accessibility within the call center and beyond. Combined with in-put/out-put services, the High-Availability Option allows users to balance the load on servers currently running Ardence, and it offers a fully redundant way to support the infrastructure and provide CSRs with assurance that their applications are running accurately and consistently.
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