Witness Systems Launches End-To-End Workforce Optimization Solution

Customer Inter@ction Solutions, May 2005

Witness Systems has unveiled an end-to-end solution for optimizing workforce performance. The solution helps companies striving to manage their personnel effectively and capitalize on the valuable information captured through customer interactions, by leveraging the prepackaged software and services from Witness. The comprehensive workforce optimization solutions, available now, feature four functional areas that will be engineered to work optimally together: quality monitoring/contact center recording; workforce management; performance management; and e-learning. While certain capabilities can be deployed independently, Witness has combined functions to create prepackaged solutions to deliver increased business value and drive customer success, fusing together actionable learning and performance management with the workforce optimization anchors of quality monitoring and workforce management. Organizations can leverage the company's technology solutions and services to capture customer intelligence, optimize the customer experience, increase customer satisfaction, improve customer retention, achieve customer loyalty and seize revenue growth opportunities.

www.witness.com