Siebel Makes Available CRM OnDemand Release 7

Customer Inter@ction Solutions, May 2005

Siebel Systems, Inc., a provider of business applications software, has announced the availability of Siebel CRIVl OnDemand Release 7. This release extends the capabilities of Siebel CRM OnDemand by providing the hosted contact center solution as a prebuilt option within hosted CRIVl, enabling enterprises and small to medium-sized businesses (SMBs) to more easily manage multichannel customer communications. Industry analysts estimate that more than 70 percent of all customer interactions occur through "live" phone conversations or interactive voice response (IVR) interactions alone. With the Siebel Contact OnDemand module, organizations can now deploy a contact center to manage critical customer interactions across sales, marketing and service - without having to build a traditional contact center infrastructure, which often requires investments in hardware, software and customization.

Available now in North America, the Siebel Contact OnDemand solution represents a thirdgeneration hosted contact center solution. With Siebel CRM OnDemand Release 7, Siebel Systems has delivered a hosted contact center solution as a prebuilt extension to its hosted CRM offering, thus enabling more advanced workflows, more complete visibility across functions and better business insight into customer communications,

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