ASC Introduces SIP-Supported VoIP Recording Solution For Linux, Offers Smart Recording

Customer Inter@ction Solutions, May 2005

ASC, a provider of performance improvement solutions tor contact centers, tinancial institutions, and public safety and government organizations, has announced its Linuxbased VoIP recording solution, EVO/gfor Linux. The company has highlighted the addition of a SIP-switching capability.

EVOip for Linux records and automatically tags VoIP calls with selected parameters, such as agent I.D. or time of transmission. It provides for immediate decision making with the following: record-on-demand; keep/delete; pause/resume; and last call repeat.

Many of the functions utilize the browser interface on Cisco phones without the need for another appliance. Also, supervisors may monitor up to eight concurrent VoIP calls live.

EVOip for Linux may be installed on a customer-provided, off-the-shelf server. It is certified to integrate with Cisco systems, and it supports the use of XML, G.729 compression and ADI applications.

In other company news, ASC also announced its new software solution SCREENscan, a system for smart recording based on desktop events. SCREENscan initiates recording automatically when an agent presses any previously defined function, or when a particular error message, screen-pop or application appears on the desktop. The user moves the mouse to define what events or applications should trigger recording. It may be used to analyze specific programs, products and customers, as well as new training procedures' effectiveness. It does not require an additional server, and no professional setup fees are required.

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