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Industry: Email Alert RSS FeedSalesboom.com Enhances E-mail For On-Demand CRM/SFA Suite Of Services
Customer Inter@ction Solutions, May 2005
Salesboom.com, an on-demand and CRM/sales force automation (SFA) service provider, has unveiled new planned enhancements to its integrated Web-based e-mail component of the Salesboom.com CRM/SFA suite of services. The new e-mail enhancements are intended to further integrate e-mail functionality with the On-Demand CRM/SFA service by allowing users to use any e-mail address desired, add signatures and build custom templates of e-mail, among other functions. The new e-mail enhancements will be transparently deployed to all Salesboom clients and free 30-day trial users at the same time as the Salesboom v5.0 deployment. The new on-demand e-mail client, fully integrated within the Salesboom.com suite of Web-based CRM/SFA services, will include a fully customizable e-mail configuration process, allowing end users to utilize any existing email address and their own mail servers. The customization is similar to setting up any existing software-based e-mail client (such as Microsoft Outlook or Eudora). Organizations will also have the ability to build custom templates of e-mail, allowing for further efficiency within their sales and support staff.
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The e-mail feature is also being more fully integrated within the Salesboom case Management feature, allowing for automatic e-mail updates and notifications to any support case entered into the Salesboom On-Demand CRM/SFA system. This feature will help automate the service and support teams, bringing up customer satisfaction with prompt, efficient and accurate updates to all support queries.
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