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Industry: Email Alert RSS FeedVoiceLog Announces VoIP For VirtualLogger Platform
Customer Inter@ction Solutions, May 2005
VoiceLog LLC, a provider of on-demand call recording and monitoring, has announced the availability of VoIP recording for all variants of VoIP in its VirtualLogger ASP/service bureau platform. The availability of VoIP recording for VirtualLogger means that call centers can now do call recording and quality monitoring on their VoIP platforms on a pay-as-you-go basis.
"Our vision is completely in line with where VoIP will take telephony," said VoiceLog CTO Karl Erickson. "We see a future in which audio recording is just a software-based function managed completely off site."
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VirtualLogger is a call recording offering with no up-front capital costs. Further, VirtualLogger can eliminate technological obsolescence, provides remote system monitoring and offers long-term storage of recordings, all at no additional charge. VoIP calls recorded by VoiceLog can also be integrated with VirtualView screen capture software, VirtualScore call evaluation software, speech analytics, third-party monitoring and other services.
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