Onyx Offers New Analytics Solution To Empower Enterprise Decision Making

Customer Inter@ction Solutions, May 2005

Onyx Software Corporation, a provider of customer management software, has announced the availability of Onyx Analytics, a comprehensive business intelligence and reporting solution. Onyx Analytics, optimized for Onyx Customer Management and designed to give organizations a clearer picture of how their business is performing, includes a range of tools and ships with several prepackaged audience-specific reports for sales, marketing and service to help accelerate decision making.

Built on the Cognos ReportNet platform, Onyx Analytics offers comprehensive reporting capabilities to enable organizations to perform the following:

* Pull relevant information from multiple systems, including ERP, provisioning and human capital management, and report on the information in a customer-centric context.

* Select from a variety of business intelligence tools for production reporting, ad-hoc reporting and multidimensional analysis for business and technical users.

* Generate reports and queries over the Web, then send them to users or partners located anywhere.

* Create managed reports for multiple users; give power users the control to combine data in a report, group it, slice it and add charts.

* Perform functions in multiple languages for a global view.

"Clear and accurate visibility into your global enterprise to monitor, adjust and make decisions on the fly - it's a statement we'd all agree with, but many businesses are finding it hard to actually get there," said Janice Anderson, chair and CEO of Onyx Software. "Onyx Analytics addresses this challenge and enables enterprises to monitor and analyze metrics from customer processes against operational goals to give customers a single version of the truth."

Onyx Analytics, part of the Onyx Performance Management Portfolio of solutions, is available now. www.onyx.com