Teltronics, Valor Systems Partner

Customer Inter@ction Solutions, Aug 2005 by Kalinoski, Glenn J

Teltronics, Inc., which specializes in emergency communication solutions, has partnered with Valor Systems, Inc., which provides Computer Aided Dispatch, Records Management Systems, Mobile and Jail Management, to offer an emergency suite of products.

ValorCAD can operate as a stand-alone emergency data collection product or integrate with Teltronics' CallQuest ANI Controller to capture 911 caller information and facilitate appropriate response actions. Teltronics' CallQuest ANI Controller supports full administrative telephony for an emergency call. While CallQuest ANI Controller handles the administrative functions of a 911 call, ValorCAD retrieves details about the incoming number and identifies emergency personnel best suited to respond to the situation. The exact position of the caller is located as well as whether the emergency call originates from a mobile phone or a land line. The call records from each emergency call are stored in ValorRMS, allowing detailed reports, crime statistics and history to be retrieved at any time.

CallQuest ANI Controller and ValorCAD are appropriate for state and local government, private security facilities and large school districts and colleges.

Valor's products also integrate with Teltronics' Telident LogLink IP powered by HigherGround, an emergency call audio recording software.

www.teltronics.com

www.valorsystems.com

www.highergroundinc.com